Go2Market’s feature-rich cloud call center allows you to handle and manage the inbound and outbound calls. Our powerful features will help you to enhance your teams’ productivity and customer experience. It’s a web-platform used for handling customer calls and interactions. This web can be accessed from anywhere in the world. Cloud Call Center helps in eliminating the need for a physical infrastructure which will reduce operational costs and can be scaled as per the customer requirement.
You can set up an in-house cloud call center just in few minutes. No installation required.
You don’t need to spend money on any additional software or hardware. Save time and money.
Our Cloud call center provides an amazing calling experience to your callers with power packed features.
Our featured-rich cloud call center helps your agents resolve calls and queries with greater precision.
Our cloud call center will handle a large number of calls and you can solve caller’s queries quickly.
As the name suggests, our call center is completely cloud based. Only pay for what features you use.
Our powerful and smart dashboard allows you to check all statistics and call reports.
Our IVR system allows you to create your IVR flow in real-time. Experience the power of our IVR system
Easily customize your call flow and create multi-level IVR. Add menu options according to your need.
You can monitor and track your agents real time. It will help to improve your customer service.
Our smart call routing will route the calls to the right person and department without failure.
You can easily forward the calls to other agents while you’re busy on another call.
You can record all your incoming and outgoing calls. You can download these any time.
No more manual number dialing with our automated dialer. Improve agents’ productivity.
Our sticky agent feature helps you to connect to the same agent again based on past calling history.
A convenient way for your website visitors to call you with just a click.
Our powerful Text To Speech (TTS) feature enables you to convert your text into voice.
Easily integrate your CRM software with our cloud Call Center just in minutes.
Track real-time report and monitor your all calls. Check the complete report at any time.
You can easily download all call logs and report in excel or .csv format. Or send to your email.
Graphical reports are available to analyse the ability of customer service agents to handle incoming and outgoing calls. This helps in reducing the overall cost per call by increasing the call volume.
Cloud call center service providers use VoIP technology (Voice over Internet Protocol) to transmit voice calls over the internet, allowing cloud call centers to make and receive calls at lower costs compared to traditional phone systems.
A softphone is a software-based phone application that allows agents to make and receive calls from a computer or mobile device using VoIP technology.
Cloud call centers offer various types of dialing methods such as manual dialing, preview dialing, progressive dialing, predictive dialing, and power dialing etc for businesses to handle large call volumes like 200-400 calls in a day.
WebRTC (Web Real-Time Communication) enables voice, video, and data sharing directly through web browsers without additional plugins, improving call quality and accessibility for agents and customers.
Cloud call center dialers automate dialing processes using VoIP and WebRTC to reduce manual effort, connecting agents only to live answers and boosting productivity.
Yes, agents can use softphones for outbound calls via the cloud call center, which leverages VoIP technology to allow agents to make calls from any internet-enabled device.
Cloud call centers automate tasks like dialing, call routing, and data logging, reducing manual efforts. Tools like predictive and progressive dialers ensure agents spend more time talking to customers and less time waiting or dialing.
Cloud call centers provide real-time dashboards and live call monitoring features, allowing supervisors to track agent performance, listen to live calls, and provide instant feedback or intervention to improve call quality and efficiency.
Yes, cloud call centers are designed to integrate seamlessly with popular CRM platforms like Salesforce, HubSpot, and Zoho, as well as other business tools like helpdesk and marketing software. This integration ensures that customer data is synchronized, allowing agents to provide personalized and efficient service.
Cloud call centers typically use encryption and security protocols to protect voice data, ensuring secure communication for businesses and customers.
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